Frequently Asked Questions

All of our prices are based on the Area (Length x Width) that your brand will be, so to get an instant quote just visit any of our listings and adjust the size pulldown and you'll see the price update accordingly. We typically "Gorrila Math" the area by asking the shape then the length of the longest dimension of your brand

You can upload just about any vector or raster image file when checking out at the listing page, you'll see an upload button, if you don't you can always place your order and then email us the image later with your order number or by replying to any email from us.

Yes! We can ship just about anywhere and have helped hundreds of customers in the UK, Canada, Australia and many other countries. Any applicable VAT for your area and shipping is calculated at the checkout. All prices are listed in USD.

After you order, we send you a preview image via email within 24-36 hours. Once you've approved the image then we start to 3D print it. This process typically takes us about 7-10 business days and then we ship them out and send you a tracking number, they usually arrive about 3-5 business days in the US with standard shipping and 1-2 days with UPS next day air service. We update our production averages daily here

We can handle most designs or tweaks to an existing design but we encourage you to have a pretty good idea of what you'd like, as either an already created logo or a clean sketch that we can trace easily or remake. We also offer a number of font, symbol and monogram options in each listing.

We are a very small business so we don't typically answer telephone calls during any consistent hours. We do a pretty good job of answering any emails twice per day though. If it's truly needed we can schedule a call, but email is probably the fastest way to get an answer to your questions! Thanks for understanding!

Just about anything! But please test your material first to be sure that it will accept a brand, we unfortunately cannot accept returns if you find that your object or material doesn't brand well enough. We've had customers use them on all types of wood and leather and even plastics and food items like buns, steaks and lemon rinds! If the material is very soft and you're using our electric handle you may need to adjust the temperature down with our optional temperature regulator. Some fuzzy or really soft leathers don't accept brands well and some food items just won't burn well so please test your item first. You can do this by heating up a piece of metal with a torch or other heat source and attempting to make a few clean marks.

We make our branding irons from the highest quality 360 Brass or Food grade Aluminum. We start with a thick 1/2" thick piece of material and mill it to your specifications for the highest quality branding irons available that are made to last a couple of lifetimes!

Absolutely! Just email us at contactus@custombrandshop.com and we'll send you the coupon code!

We can make just about any size or shaped brand from about 1/8" across up to about 6" x 6". We are limited to details about 1mm across, so for an 1/8" brand you might be able to get a single letter or symbol at about a 10-12pt font, feel free to contact us if you aren't sure or would like us to review your design idea!

All of our brands are interchangeable with both our "traditional handle" and the electric soldering irons that we design them to fit. Our brands also work with Weller Brand 80 watt soldering irons. The electric irons are really only powerful enough for brands that are 1.5" across or smaller. If you plan to flame heat we recommend using a Map or Propane torch or open flames and not coals. Coals can get up to 2000 degrees Fahrenheit, you really only need around 600 degrees to brand wood, less with leather, your brand, like any piece of metal will last longer if you only heat it as much as needed.