Refund policy

We cannot offer refunds or returns for custom made items unless there is a defect in craftsmanship or a clear error on our part. Due to the decorative nature of Branding irons, embossing stamps and their subsequent marks we guarantee dimensional accuracy to within +-5% of the overall size.

We do not offer refunds for branding irons when the text is below the recommended size on your preview. When you approve your brand either on the website or via email it is an acknowledgment that you approve all elements that don't meet the recommended minimums. If necessary we can remake a custom item at a larger size for the cost of time and materials, please contact us if this is the case.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All Returns on custom made items require the buyer to send back the item and pay a 10% design fee and 10% restocking fee.

Please contact us via email with your order number to see if you qualify for a return, please include images if you feel there is a defect in your item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at custombrandshop@gmail.com.

Failure to Deliver
We always try to deliver our products, though we cannot be in complete control of the material supply chain or acts of god that may affect production. If we do fail to deliver your item within 60 days of the original purchase we will offer you a 100% refund on the items purchased.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at custombrandshop@gmail.com and send your item to:
Custom Brand Shop
1083 Eid Road
Moscow, Idaho US 83702

Cancellations
Prior to production we offer full refunds for canceled orders. Due to the nature of how we produce the brands we do not offer cancellations or refunds after you have approved your brand for production and we have started it. Refer to "Failure to Deliver" section if you haven't received your brand and "Returns" and "Refunds" section for more information. If we have already started your order you will need to wait for it to arrive and if defective please contact us about a return.

Shipping
To return your product, you should mail your product to:
Custom Brand Shop 
1083 Eid Road
Moscow, Idaho US 83702

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.